Frequently Asked Questions
Everything you need to know about our handcrafted woodwork and joinery services.
What is the typical lead time for custom joinery orders?
Since each piece is handcrafted to your specifications, our standard lead time is typically 4 to 6 weeks. We will provide a more precise estimate once your design is finalized.
Do you offer professional installation services?
Yes, Winder Joinery provides expert installation for all our architectural joinery, including doors, windows, and fitted furniture, to ensure a perfect fit and finish.
What types of timber do you use for your products?
We source high-quality, sustainably harvested hardwoods and softwoods, including Oak, Walnut, Ash, and Accoya, depending on the durability and aesthetic requirements of your project.
How do I care for and maintain my wooden furniture?
We recommend regular dusting with a soft cloth and avoiding direct sunlight or heat sources. Specific care instructions and recommended oils or waxes will be provided with your purchase.
Can I request a bespoke design not listed on the website?
Absolutely. We specialize in bespoke commissions. Simply contact our design team with your ideas, dimensions, and sketches to begin the consultation process.
What is your return policy for custom-made items?
As custom-made items are built to specific dimensions and requirements, they are non-refundable unless they arrive damaged or contain a manufacturing defect.